Delivery drivers are “too scared” to enter one block of Cardiff flats due to coronavirus fears.
Couriers are reportedly unwilling to enter Loudoun House in Butetown due to a reported lack of social distancing, few residents wearing masks and people from different households using the same small lift.
A sign has now been posted to the front of the Cardiff Council-run building telling drivers not to leave packages outside.
One man, who’s mother lives in the block, has described the situation inside the Butetown tower. He takes her shopping around once a week as she is disabled and shielding.
He said the block has 15 floors and only one small working lift. The other lift in the building is currently being repaired.
The son, who does not want to be named, said: “Seeing four people from different households travel together in the lift is quite common, as they don’t want to wait to board the lift when it’s empty.”
He added that there is “a lot of tension” when someone wants to use the lift on their own, and are “confronted” by others wanting to enter.
Images from inside the block do show some signs advising residents to observe social distancing in the lift.
But the man added the lift is “very small”, adding it only measures around two metres by 2.5 meters making any social distancing “impossible”.
Instead of facing others, he said he now walks several flights of stairs to deliver his mother’s groceries to avoid taking the lift.
A sign at the front of the building addressed to “delivery personnel” states: “Please ensure all deliveries are delivered to the correct address and are not left outside the resident’s front door, on the landings or communal areas”.
A resident said the lack of social distancing and other coronavirus measures means drivers are “too scared” to enter and often leave parcels outside.
He said: “Couriers also refuse to enter the building because they also feel it’s unsafe in there for them. This happened when I tried to get food delivered to [his mother] for Christmas.” He added he also feels “unsafe” in the building.
He added there is a small hand sanitiser in the building and some signs but feels they are not enough.
“I do feel for the people in the building. There are about 150 flats and only one lift. There’s normally a lot of queues to get in the lift.
“But it seems like people are quite happy to share it with other people, at least the ones I’ve seen.”
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The son said he’s raised the issues “several times” with Cardiff council but added they feel “let down” by their response.
He said: “The council needs to take some action and the right guidance is there to follow.”
In March 2020 it was announced around £5.7m would be spent on replacing the cladding at Loudon House following the Grenfell disaster.
A Cardiff council spokeswoman said: “In line with current national measures to help prevent the spread of Covid-19, residents of Loudoun House in Butetown are asked to observe social distancing and wear a face covering, unless exempt, in all indoor, communal areas of the block.
“Clear signage reminding residents of the need to stay 2m apart from anyone not in their household is in place throughout communal areas. Additional signage has been put in place in response to concerns raised by some residents about a lack of adherence to important safety measures.
“Unfortunately, on occasions signage placed at the lift has been removed so the council will be writing to all residents to remind them that only one household at a time should use the lift. The second lift in the building is currently not in use because of ongoing, planned maintenance.
“Hand sanitiser, which is replenished regularly, is available for residents to use at the entrance of the block and regular cleaning of communal areas, including disinfecting handrails, door-handles and other frequently-touched surfaces, is carried out to a high standard.
“We are grateful to residents already observing the measures and appeal to everyone living in the block to show consideration for their neighbours by following the guidelines and help limit the spread of the virus.”
-- to www.walesonline.co.uk