BRITANNIA Hotels, which operates across Scotland has been ranked the worst hotel chain in the UK for the eighth straight year.
With a slew of one-star ratings and concerns over hygiene and cleanliness, Britannia props up the rankings of the best and worst UK hotel chains.
One Britannia hotel was described by one guest as a “filthy hovel” and another as “by far the dirtiest hotel room I have ever stayed in”.
The findings comes from research by the consumer organisation Which, which asked more than 4,000 people to rate their experiences at UK hotels, broken down into large chains and small and medium-sized chains.
Guests were asked to rate the hotels on a range of criteria, including bedrooms, bathrooms, cleanliness, customer service, and value for money.
Britannia received a “dismal” customer score of 37 per cent and failed to score more than two stars in any of the criteria ranked by guests, with one-star ratings for its bedrooms, bathrooms, and communal…
